High Performance HR Track

Six elective tracks, six critical areas of interest for HR - many choices to learn.


This track will be dedicated to exploring the practices and lessons that high-performing HR organizations can provide. As HR evolves, there are a certain number of organizations who have begun to leverage HR’s new competencies to create high-performing teams. Some of the topics we’ll discuss in this track include how HR can drive the new workforce agenda, aligning culture, performance, leading the digital transformation of the organization, and build the networks within the organization to effectively drive positive relationships. Ultimately, an HR organization that puts people first, embraces digital, leverages technologies to drive evidence-based decision making, and leads by example will set a foundation for a high-performing company.

Track Chair: Laura Grealish, Executive Leadership Consultant, PeopleFirm

11:10 – 11:40 – HR Innovation Enabling Business Transformation – Samantha Woods, Orange Business Services

Samantha Woods, Speaker at The HR Congress 2019Samantha Woods, VP, HR Innovation & External Relations, Employee Experience & Employer Attractiveness, Orange Business Services

This session will present Orange Business Services HR Transformation journey, particularly focusing on how to HR is bringing human touch to digital transformation, particularly how HR is to work hand in hand with the business and create value for the customers while taking care of employees.

11:40- 12:10 – Revolutionising Workforce Planning to Achieve Your Business Goals – Adam Gibson, Capita

Adam Gibson, speaker at The HR Congress 2019Adam Gibson, Director of Strategic Workforce Planning, Capita

Realising the value of workforce planning is the first step to ensuring business success. The critical step is recognising workforce planning, not as an HR process or initiative, but recognising it as strand of strategic planning that delivers real RoI. This session will cover: • Reinventing and modernising your approach to workforce planning • Safeguarding your business in a VUCA world • Aligning your workforce to meet future business objectives • Effective forecasting to bridge the skills gap

12:10- 12:40 – From HR Business Partner to Business Shaper – Creating Sustainable Business Value – Charles-Henri Besseyre des Horts, HEC Paris

Charles-Henri Besseyre des Horts, speaker ar The HR CongressCharles-Henri Besseyre des Horts, Emeritus Professor, HEC Paris

This session will start with a short history of the HR profession in order to offer a long-term view of the transformation of the field. It will explore HR’s change from a largely administrative function, to the present role of people partner, as well as through various legal, managerial and strategic changes. Next, we will point out the fact that the HR function is today at a key turning point, and must simultaneously address a series of challenges. (1) Digital transformation and the impact of Artificial Intelligence on HR. (2) Diversity with the need for a more inclusive workplace. (3) Equity and fairness with higher expectations for transparency. (4) CSR issues regarding the pressures for earth’s preservation. (5) Globalisation, and finding the right balance between global and local.

We will then underline the current imperatives facing HR, specifically the need to (1) develop organizational agility, (2) increase the quality of HR services, (3) reinforce the customization of HR services with digital tools, (4) demonstrate value creation for all stakeholders, and (5) preserve the organizational culture. We will conclude this session by emphasizing the fact that HR should not forget about the «H» of HR, namely its human dimension – something that makes the CHRO unique within the senior management team.

12:40 – 14:00 – LUNCH & NETWORKING BREAK

Lunch will be served in the Exhibition Area, where you will have the opportunity to meet with your fellow HR Professionals and network. During the break, there will be Day Stage sessions, content-driven presentations delivered by our Sponsoring Partners.

14:00 – 14:30 – HR Innovation – Experimenting with Tangible Work Digitization Initiatives at Deutsche Telekom AG – Mark Hagebaum, Deutsche Telekom

Mark Hagebaum, VP HR Product Portfolio Management, Quality & Compliance, Deutsche Telekom

How can HR support employees in the digital age? Deutsche Telekom AG has taken up this challenge and is preparing its employees in Europe for the future of work with new technologies and innovations. In the session, we present current HR digitization projects of Deutsche Telekom AG, such as the use of VR in HR training, the use of chatbots for booking space in new future work environments, the mobilization of HR services or the use of HR analytics to improve work quality, and report on experiences we have gained as HR with conception and implementation.

14:30 – 15:00 – Guarding Your Culture Post Start-Up, How Do We Achieve This? – Sophie Theen, Pollen

Sophie Theen, VP People, Pollen

Culture is not a buzzword. It is the work habits and behaviours of the workforce that is the epitome of a successful company. While start up culture have a few distinctive positive tones in the recent day and age, we often forget that eventually these start ups will scale bigger to become a corporate giant as we would expect them to. In this session, we will first explore the patterns of a start up culture; ie core mission, identity, purpose driven and autonomy. Then we will use a case study to show how we can ensure that a company preserves them as they turn corporate, as well as methods to bring them back into larger organisations who have been side tracked over the years.

15:00 – 15:30 – Performance Management that Improves (Not Harms) Employee Experience – Laura Grealish, PeopleFirm

Laura Grealish, Executive Leadership Consultant, PeopleFirm LLC

The annual ritual of employee and performance reviews is dreaded by employees, managers, and HR professionals alike. Not only is it universally disliked, research shows that traditional performance management demoralizes and disengages employees.

In this session we will discuss the top barriers to modernizing performance management. We’ll learn how to break free and move forward with new approaches that engage people and deliver improved performance. If you’re ready to move Performance Management out of the Industrial Era and are looking for specific and proven techniques to do so, join me for this session.

After the sessions have ended, there will be a Coffee and Networking break between 15:30 and 16:00, after which, the Keynote Sessions will start in the auditorium.

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